General terms and conditions (GTC) and consumer information
Your provider and contractual partner
Managing director: Jonas Schneider
Commercial register: District court Augsburg HRB 30833
VAT number: DE 308880949
You can reach our customer service for questions, complaints and complaints:
Monday to Thursday from 8:00 a.m. to 4:00 p.m., Friday from 8:00 a.m. to 12:30 p.m.
under the telephone number: +49 8193 93170
by fax: +49 8193 931717
as well as by email at: firstname.lastname@example.org
We are also looking for customer-oriented solutions in legal issues. You can just give us a call. Of course, your rights remain unrestricted even without a call. The legislator particularly obliges online providers to provide numerous references to the contract and the applicable conditions. We have compiled this information and our other shipping conditions for you below.
1.1. We deliver to the following general terms and conditions, which form the basis of the contracts concluded with us on the basis of the offers on our internet shop page.
1.2. If consumers are mentioned in these terms and conditions, these are natural persons according to the legal regulation (§ 13 BGB), for whom the purpose of the order cannot predominantly be attributed to a commercial or independent professional activity. In Austria, legal persons can also be consumers. According to the legal regulation (§ 14 BGB), entrepreneurs are natural or legal persons or partnerships with legal personality who, when concluding a legal transaction, act in their commercial or independent professional activity. Customers in the sense of these terms and conditions are both consumers and entrepreneurs.
1.3. If working days are specified as deadlines, this includes all weekdays with the exception of Saturdays, Sundays and public holidays at our headquarters in Eresing.
1. Storage option and inspection of the contract text
2.1. We keep these terms and conditions and the other contractual provisions with the data of your order ready for you to call up during the ordering process. You can easily archive this information there by either downloading the terms and conditions and using the functions of your browser to save the data summarized in the order process in the online shop, or by waiting for the automatic order confirmation that we will also send you by email after completing your order send us the address you have given. This order confirmation email once again contains the contractual provisions with the data of your order and these terms and conditions and can easily be printed out or saved with your email program.
2.2. The text of the contract is saved by us, but for security reasons it cannot be accessed directly by you. We offer password-protected direct access (“login”) for every customer. Here you can manage your data if you register accordingly. The customer undertakes to treat the personal access data confidentially and not to make it accessible to unauthorized third parties. The current version of the terms and conditions can be found on our website.
1. Contractual partner, language and conclusion of contract
3.1. Your contractual partner is LakeWorks GmbH. Contracts in our internet shop can currently only be concluded in German. Our promotional offers are non-binding as long as they do not become part of a contractual agreement. Before submitting your order, you have the option of checking and correcting the data you have entered.
3.2. By sending your order, you are submitting a binding contract declaration. Immediately after receiving your order you will receive an automatically sent order confirmation. This confirmation of receipt does not yet constitute acceptance of your order.
3.3. A binding contract is concluded through our declaration of acceptance, which is sent by means of a separate email; in the case of prepayment with our payment request.
3.4. Subject to your statutory right of withdrawal, you are bound to your order for a maximum of 2 working days.
3.5. A reservation of the article for prepayment takes place for a maximum of 7 working days. If you receive your money afterwards, there may be delays in delivery.
1. Prices, shipping costs
4.1 The prices listed in the offer at the time of the order apply to orders in our Internet shop. The prices quoted are total prices, that is, they include the applicable German statutory value added tax and other price components.
For details on the additional shipping costs, please refer to the information in the shop. In the case of custom-made products and for corporate customers, we charge separate processing and shipping costs. These are not assessed as a flat rate and are based on the respective scope of the order.
4.2 For deliveries outside of Germany, additional costs may arise when importing into a third country (customs duties, possible customs fees and import sales taxes). These remaining costs are borne by the customer.
1. Payment, delivery
5.1. We offer the following payment options in the online shop, whereby we reserve the right to accept a contract, depending on the result of a credit check, instead of referring to our other payment methods instead of purchase on account. There is no entitlement to payment by purchase on account. You can basically choose between
• Prepayment You will receive the transfer details after placing your order.
• Credit card (MasterCard and Visa) The debit takes place immediately after the dispatch.
• Purchase on account (with creditworthiness) Purchase on account with creditworthiness is generally possible from the first order. It is assumed that all previous invoices have been paid. Payment is made within 21 days of invoicing without any deductions. The invoice is issued with the delivery.
• From the second reminder onwards, we unfortunately have to charge € 5 for reminder costs. In each individual case, you are entitled to prove that the damage did not occur at all or that it is significantly lower than the flat rate.
5.2. We deliver with UPS, DHL or Spedition Schmidt. Shipments to packing stations, post office boxes or poste restante shipments are not possible. You will receive a message from us when the goods have left our house. If the delivery was not possible, you will receive a message from the carrier, from which the further possibilities arise.
5.3. Within Germany, we usually deliver orders within 2-3 working days, but no later than 3 working days after receipt of the order and any prepayment received. We point out any deviating delivery times on the respective product page.
5.4. The obligation to deliver does not apply if we ourselves are not supplied correctly and on time and are not responsible for the lack of availability. If the goods are not available, we will inform you immediately and any advance payment will be refunded immediately.
5.5. The delivery time is extended appropriately in the case of impairing strike measures and lockouts as well as other circumstances for which we are not responsible, in particular in cases of delivery delays due to force majeure. We will inform the buyer immediately of the beginning and end of such obstacles.
5.6. In the case of consumers, the risk of accidental loss and accidental deterioration of the goods sold is transferred when the goods are handed over by the transporter to the consumer or a recipient specified by him. This applies regardless of whether the shipment is insured or not. Otherwise, the risk of accidental loss and accidental deterioration of the goods is transferred to the buyer when the goods are handed over or, in the case of sale by mail order, with the delivery of the goods to the forwarding agent or the person or institution otherwise assigned to carry out the shipment.
1. Right of withdrawal for consumers
6.1. Below you will find instructions on the requirements and consequences of the statutory right of withdrawal for shipping orders.
Right of withdrawal
Right of withdrawal
You have the right to cancel this contract within fourteen days without giving any reason.
The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the last goods.
To exercise your right of withdrawal, you must contact us (craftvoll central warehouse, c / o LakeWorks GmbH, Gewerbering 9, 86922 Eresing, Tel: +49 8193 93170, Fax: +49 8193 93170, E-Mail: email@example.com) by means of a a clear declaration (e.g. a letter sent by post, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your notification of exercising your right of cancellation before the cancellation period has expired.
Consequences of the withdrawal
If you withdraw from this contract, we will have given you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that you have sent back the goods, whichever is earlier.
You have to return or hand over the goods to the craftvoll central warehouse, c / o LakeWorks GmbH, Gewerbering 9, 86922 Eresing immediately and in any case no later than fourteen days from the date on which you inform us of the cancellation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired. We bear the costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.
6.2. Exceptions to the right of withdrawal
There are legal exceptions to the right of withdrawal (§ 312g BGB), whereby we reserve the right to refer to the following regulations:
The right of withdrawal does not apply to contracts for the delivery of goods that are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the consumer's personal needs.
The right of withdrawal may expire prematurely in the case of contracts for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.
1. Template for the declaration of withdrawal
Model withdrawal form
(If you want to cancel the contract, please fill out this form and send it back) - To craftvoll Zentrallager, c / o LakeWorks GmbH, Gewerbering 9, 86922 Eresing, Tel: +49 8193 93170, Fax: +49 8193 93170, E-Mail: firstname.lastname@example.org- I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*) / the provision of the following service (* )
- Ordered on (*) / received on (*)
- Name of the consumer (s)
- Address of the consumer (s)
- Signature of the consumer (s) (only when notified on paper)
(*) Delete where inapplicable
With every delivery of goods you will also receive a return form, which you can also use.
1. Retention of title
The goods remain our property until they have been paid in full.
1. Warranty, complaints, guarantees
9.1. If the goods are defective, the customer has a statutory right to liability for defects (warranty). Warranty claims against entrepreneurs for the delivery of new goods are limited to a period of one year from delivery.
9.2. Entrepreneurs must report obvious defects in writing immediately, but no later than within a period of 14 days from receipt of the goods. In the event of the discovery of non-obvious defects, the obligation to notify us immediately applies, at the latest within 14 days from the discovery of the defect. Otherwise, the goods are considered approved, even with regard to the respective defect. Deadline is sufficient for the timely dispatch. Section 377 of the German Commercial Code (HGB) also applies to merchants. This applies to preliminary and intermediate products sent for correction in the case of custom-made products (e.g. special sizes or logo products).
9.3. From in the above regulations to 9.1. and 9.2. Any limitations or exclusions of warranty liability are expressly excluded from damage claims based on a defect resulting from injury to life, limb or health resulting from a breach of duty for which we are responsible, as well as claims for other damages resulting from willful or grossly negligent Follow breach of duty by us. The statutory limitation period of 2 years applies to the claims excluded above. Limitations or exclusions from warranty claims as a whole do not apply in the event that we assume a quality guarantee or that we fraudulently conceal a defect within the meaning of Section 444 BGB. In these cases we are also liable for simple negligence. A possible warranty also remains unaffected. This does not affect the regulation of § 478 BGB on dealer recourse when selling newly manufactured goods to a consumer. Insofar as our liability is excluded or limited or exceptions to this are regulated above, this also applies to the personal liability of our employees, employees, legal representatives and vicarious agents.
9.4. There is a statutory right to liability for defects (warranty) .In particular, within the warranty period for defects that are subject to the statutory warranty, we are among other things for free subsequent performance, i.e. obliged to remedy defects or to deliver a replacement. Consumers as contractual partners have the choice of whether, in the event of a defect, subsequent performance should be carried out by removing the defect or replacing it. We are entitled to refuse the type of supplementary performance chosen if there are special conditions regulated by law, in particular if this is only possible with disproportionate costs and the other type of supplementary performance remains without significant disadvantages for the contractual partner. In the case of contracts with entrepreneurs, the type of supplementary performance is our choice. If we are not ready or unable to remedy the defect or a replacement delivery, or if this is delayed beyond a reasonable period for reasons for which we are responsible, or if the removal of defects or a replacement delivery fails in any other way, you are entitled to choose a to demand a corresponding reduction in the purchase price or to withdraw from the contract. If the legal requirements are met, claims for damages can also exist. Withdrawal and compensation instead of the entire service are also excluded if the defect only insignificantly reduces the value or suitability of the purchased item or the work.
9.5. We value your customer satisfaction.
You can contact us at any time using one of the contact channels given at the beginning. We will try to check your request as quickly as possible and will contact you after we have received the documents or your input or complaint. But give us a little time, as warranty cases often require the manufacturer to be involved. In the event of a complaint, you will help us if you describe the subject of the problem as precisely as possible and, if necessary, send a copy of the order documents or at least provide the order number, customer number etc. If you do not receive a response from us within 5 working days, please ask. In rare cases, e-mails may have got stuck with us or with you in spam filters, or a message otherwise failed to reach you or was inadvertently not received.
For service inquiries, please contact our customer service, which you can reach as follows:
Tel: +49 8193 93170
Fax: +49 8193 931717
1. Data protection notice
Our data protection practice is based on the statutory provisions. Details on the collection and use of your personal data can be found in our data protection provisions, which also contain information on the credit check, in the context of which values for the probability of a payment default are calculated, including your address data.
1. Applicable law, place of jurisdiction
11.1 The law of the Federal Republic of Germany applies to all legal transactions or other legal relationships with us. The UN Sales Convention (CISG) and any other international agreements, even after their adoption in German law, do not apply. This choice of law includes that the customer with habitual residence in one of the EU or Switzerland states is not deprived of the protection granted, which results from mandatory provisions of the law of this state.
11.2 In business dealings with business people and legal entities under public law, our place of business is agreed as the place of jurisdiction for all legal disputes about these terms and conditions and individual contracts concluded under their validity, including actions for bills of exchange and checks. In this case, we are also entitled to sue at the customer's registered office. Any exclusive place of jurisdiction remains unaffected by the above regulation.
1. Severability Clause
If individual provisions of these general terms and conditions should not be legally effective in whole or in part or should later lose their legal effectiveness, this shall otherwise not affect the validity of the general terms and conditions. The statutory provisions take the place of the ineffective provisions. The same applies if there is an unforeseen gap in the general terms and conditions.